What is my estimated delivery time?
All orders are shipped within 1 working day of you approving the digital proof of your custom Topper, Please ensure you approve the proof as soon as possible to ensure quick turn around.
Do we ship internationally?
We sure do! All details can be found on our shipping information page.
How fast can we rush an order through?
For Uk orders, once the proof is approved toppers will be shipped Royal Mail 1st class next day guarantee so expect your topper to arrive within next day before you have confirmed your design. (Need to be ordered before 11 AM)
What do I do if my order still hasn't arrived after the estimated time? If your order still hasn't arrived after the estimated time from the shipment date (you'll receive a shipment email), you can contact us at email@example.com and we can look into it further for you. Note: International orders can sometimes get delayed in transit by customs delays, exceptional circumstances etc.
Can I track the status of my order? We currently only offer tracked shipping for international orders, this option must be selected during the checkout process. Once we have shipped your order you'll receive a shipment confirmation email with your tracking number that can be used to track your order here: https://www.royalmail.com/track-your-item
Where is my order confirmation? Once you have placed an order with us, you should instantly receive an email confirmation to the email address you provided. If for some reason you did not receive this email (please check your spam folder), or you entered the incorrect email address by mistake, please email firstname.lastname@example.org and we can get it resent to you.
What is our returns policy? Please see our returns policy information page for all the details.
Why have I been charged the incorrect amount? We never take more of your money than we are supposed to. MatchMadeAbroad is a UK based brand so all transactions and all prices are listed on our website are in GBP (£). If you are placing an order outside of the UK that uses a currency other then GBP the amount displayed on your bank statement will be in your own currency. We recommend using an online currency converter to check the estimated amount before placing your order.
Are your cake toppers is painted all sides? Yes, our Cake toppers is painted all sides if it is glitter cake topper the same cake topper is glittered all sides and edges.
Are your cake topper’s glitter is falling down? No, our cake topper is made with special technology which made the glitter not fall down from it.
How can I personalise my order? When you order you will have some forms where you can put your details, if there is not enough space please write all the instruction in the form at checkout.
Will I receive the proof of personalised design?
We will send you a proof on email within one working day for you to approve it.
What will be if I not like the design from proof?
In general we offer 3 revisions if you don’t like first or second. In generally our designer makes it perfect and you will like it.
Still not getting your answers? You can email us anytime from here or at email email@example.com